The New York Times Online: Having Trouble?

Why can't I access my New York Times subscription?

Here are some common problems that may come up with your New York Times online subscription and solutions to fix them.

Your subscription has expired.

Your NYT subscription is an annual subscription. When it expires, all you need to do is to renew for another year. Follow the directions below to renew your subscription.

1. Go to the Databases by Subject page.
2. Scroll down the Databases by Subject list to the News and Media section.
3. Choose the NYTimes.com database link.
4. Use the "Log in here" link (under the Create Account button) to . This will renew your subscription for another year.

You did not completely activate your account when you signed up.

After you signed up for your new NYT account, an confirmation link is sent to your Shoreline Community College email to confirm your email address. If you did not click on this link, your account will not be activated.

1. Go to your Shoreline Community College email and sign in
2. Look for an email that is from NYTimes.com with the subject line "Confirm Your Email Address" and click on the confirmation link within it.

You signed in with your college email address, but NYTimes.com won't allow you to access articles without paying for them.

This probably means that once-upon-a-time, you registered for a free account with your college email address, which allowed you to access up to a limited number of articles each month, or you used your college email address to subscribe to a paid subscription.

1. Delete all the old data on your browser so that your computer doesn't remember your old account info. Follow these directions for Chrome and Firefox.
    
2. Follow the directions for how to create an account for the NYTimes.com through the library. If you have already set up your NYTimes.com account through Shoreline Community College Library, then skip this step and go to step 3.
3. Follow the directions above for Your subscription has expired. This will reactivate your Shoreline Community College-validated NYTimes.com subscription.

You forgot the password to your NYT account.

Even though you need to use your email address to sign up for your NYT account, your NYT account is not linked to your Shoreline Community College email account. Your passwords are unique to each account.

1. Go to NYTimes.com's Log In page.
2. Use the "Forget your password?" link to reset your password.

You purchased a subscription directly from NYT.com

If you have a paid subscription, go to The New York Times 'How can we help you?' page to get help.